Books Sold Worldwide
We try to over pad items we ship out. We realize how boxes are treated by shipping companies, but if you do received an item damaged in shipping keep the the shipping carton. Contact us via email or phone and we will give you instructions.
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Products & Pricing
Prices subject to change without notice. Mistakenly posted prices on the website do not obligate us to those incorrect prices. We reserve the right to refuse to sell to anyone for any reason.
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Returns & Exchanges
All returns must be postmarked no later than 30 days from the original customer shipment date. Returns and exchanges must be in new condition and must include all instructions and original packing material in good condition. Customer pays all return shipping charges. Include a copy of your packing list with all returns.
Original shipping and handling charges are not refundable. Returns must be pre authorized by us and are subject to a 15% re-stocking fee. These amounts will be deducted from the original amount billed and the remaining balance will be credited to the original credit card.
Incorrect Item: If you received an incorrect item no extra charges will be incurred. We will replace incorrect items and pay the additional shipping charge.
Customer Order Error: Incorrect customer orders can be exchanged for any other item of at least 85% of the value of the original item. The customer will pay the additional shipping and handling charge as well as a 15% re-stocking fee.
Return Shipping Instructions: Return via prepaid US mail. Insure shipment for full value of purchase. Use original packaging. We are not responsible for packages lost during return shipping.
Return/Exchange Instructions: Enclose a copy of your packing list or E-mail Invoice along with detailed return/exchange instructions.
Most returns are processed within 1-3 business days from the date they are received. Those receiving a check should expect it to arrive within 5-10 business days from the date the package was received here. For those receiving a refund to your credit card(the one used for the original purchase), you can expect to see the credit within 3-5 business days.
If you are requesting an exchange, the return should be processed and on its way back to you within 1-3 business days from when it was received here. If the item is Out of Stock will notify you and issue a gift certificate.
In some instances it may be necessary for us to contact you regarding your return. Please provide a valid phone number and or e-mail address so we can reach you.
Send exchanges and returns to:
P.O. Box 10131
Rochester, NY 14610
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